Billing & Insurance

Laurel Health is committed to holistic healthcare, also known as “whole-person” care. We treat the entire person by meeting our patients' physical, mental, and socio-economic needs. Laurel Health understands that a component of our well-being is access to care and financial wellness. We aim to provide affordable healthcare no matter your financial situation, and we offer additional support to make accessing care easier, even if you cannot afford to pay. 

Need help with insurance coverage or bills? Our dedicated billing and enrollment team can help you review your payment options, enroll in healthcare coverage, and apply for healthcare financial assistance. We are happy to answer any questions you may have about billing and healthcare costs. With accurate financial information, you can make the best choices for your health and your budget. 

Laurel Health also safeguards your personal information, including your clinical care and financial data. With us, you can rest assured we'll follow the industry's best practices to keep your information safe. 

Jump To: 

• Insurance Coverage - Medical Health Plans
• Insurance Coverage - Dental Plans
• The Benefits of Using In-Network Providers
• Your Payment Options 
• How to Pay Your Bill
• Our Sliding Fee Program 
• Keeping Your Information Safe

Our Sliding Fee Program 

Laurel Health is comprised of Federally Qualified Health Centers (FQHC), also known as community health centers, and we offer our medical services to everyone, even when they cannot afford it or do not have insurance. 

To ensure all patients maintain access to affordable, high-quality healthcare, Laurel Health offers a sliding fee program. This program allows our offices to slide the fee for our services based on income eligibility guidelines. The sliding fee program is offered for all Laurel Health locations, including the Laurel Health Centers, Laurel Behavioral Health, and Laurel Dental clinics.

Our team is committed to making sure everyone receives the care they need. Our sliding fee program helps income-eligible patients with co-pays, deductibles, and medications. We also help patients evaluate their eligibility for additional financial aid like the CHIP, Medicaid, Medicare Extra Help, and Medicare Savings programs. We can also assist you with financial aid applications and insurance enrollment. 

Keeping Your Information Safe 

Laurel Health takes patient privacy very seriously, including safeguarding your personal, clinical, and financial information. You can expect open and transparent communication about how and when we access your information to provide care. If you have any questions about your patient information or would like to request a copy of your medical record, simply call your Laurel Health office, and we're happy to help. 

Your Health Information

Laurel Health cares about your health and well-being, including your privacy. We take care to keep your insurance information and other patient data safe. Our health system follows industry best practices and the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your privacy. 

You can use our patient portal to securely review your medical history, renew prescriptions, schedule appointments, and contact your provider. This platform, developed by the University of Pittsburgh Medical Center (UPMC), follows stringent security protocols to ensure your data is secure. 

Despite the name “MyUPMC,” this portal is not exclusively used by UPMC facilities or UPMC patients. It is also used by other, unaffiliated health systems. Why? Many rural health systems opt to participate in an existing patient portal platform instead of creating and hosting their own due to the technical demands, costs, and intense security protocols required. 

Laurel Health previously used the MyKeyCare portal, which was created and hosted by Geisinger Health System. These patient portals are used to provide a secure, robust platform for our patients. Laurel Health is not affiliated with or part of UPMC or Geisinger.

For a detailed look at how patient information is used to provide services, you can review Laurel Health's privacy practices brochure. 

Reach out to Laurel Health for Affordable Healthcare

Have questions about billing and insurance? Laurel Health has you covered! If you have any questions about your bill, insurance coverage, payment methods, or patient data, please reach out to our billing department at 1-877-723-0589. 

For more information about insurance enrollment assistance or applying for financial aid programs like our sliding fee program, call our certified application counselors at 570-723-3424.